FAQ

How long does it take to ship my order?

Orders are shipped within 10 business days, and can be tracked through the tracking number in your email confirmation. This does not apply to custom/bulk orders.

Do you offer local pickup?

You can pick up at our Manhasset, NY or Rye, NY locations. Click the option for local pickup when checking out. 

Can I cancel my order? 

Yes, you can cancel your order within 24 hours of placing your order. Please email pmembroideryshop.com if you need to cancel. 

What is your refund policy?

As our products are personalized to each individual order, all sales on personalized items are final. Please be sure to double check your order before processing to be sure your personalization is correct and all graphics, colors, and fonts are confirmed.

How do I know what size to order? 

All of our children's clothing is 100% cotton and is made to fit true to size. If you are in between sizes, we recommend sizing up. 

I am interested in a bulk, custom order-do you do this? 

Yes! We'd love to work with you. Please email pmembroideryshop@gmail.com to learn more. 

Do you provide mocks? 

We can provide mocks upon request. If interested, please include the request for a mock in your order notes at check out. 

Can you make something with a font or image that is not on your site?

We most likely can! Please email us with what you are looking for and we will look into it. 

What if you don't carry a size I am interested in?

Email us and we can most likely order the size you are looking for. 

Will my purchases be used for promotion of P&M Embroidery online and on social media? 

By purchasing from our store, customers acknowledge and agree that we reserve the right to use images of the items they purchased for marketing and promotional purposes, including on our website and social media channels. If customers do not wish to have their purchased items images used for marketing purposes, please notify us at the time of purchase.